Privacy Notice
Last updated: 3 October 2026
EvG Events & Hospitality Ltd ("we", "us") operates Ticket Manager and is the data controller for personal data processed through the service. This notice explains what we collect, why, and your rights.
Data we collect and why
- Account data (name, email, login credentials) — to create and secure your account. Basis: contract.
- Business data you enter (inventory, memberships, customer names, sales, balances) — to provide the service. Basis: contract.
- Support messages — to answer your queries. Basis: contract / legitimate interests.
- Usage and device data (IP address, browser, device identifiers, activity logs and edit history) — for security, fraud prevention and improving the product. Basis: legitimate interests.
- Marketing preferences — only where you've opted in. Basis: consent.
Who we share it with
- Service providers and subprocessors, such as hosting, database and support tooling;
- Paddle.com, our Merchant of Record, for sale of the product, subscription management, payments, tax compliance and invoicing;
- Professional advisers such as legal and accounting firms;
- Authorities where required by law.
We do not sell your personal data.
International transfers
Some providers may process data outside the UK/EEA. Where they do, we rely on adequacy decisions or Standard Contractual Clauses (and the UK Addendum) to protect it.
Retention
We keep account and business data while your account is active and for up to 12 months afterwards, unless the law requires longer (for example, financial records). Data is then deleted or anonymised.
Security
We use appropriate technical and organisational measures, including encryption in transit, access controls and per-account data separation.
Cookies
We use essential cookies and local storage only, to keep you signed in and remember your settings. We do not use advertising cookies. You can clear these in your browser settings, but you'll be signed out.
Your rights
Under UK and EU GDPR you have the right to access, correct, erase, restrict or object to processing of your data, to data portability, and to withdraw consent at any time. We respond within one month. You can also complain to the Information Commissioner's Office (ico.org.uk) or your local supervisory authority.
Contact
EvG Events & Hospitality Ltd — support@ticketmanager.live